I have read the posts here in this Forum of some of you in relation to return policy, colour of the beige flair model, cost of the shipping.
I always reply to email and always solved customers' problems and questions, but eventually it is time to clarify also here a few issues, for transparency and record.
1. if you have any issue write us an email @ info@theodorebutik.com. We reply very fast also on weekends. I can show you my sent mail box if needed
If you write here only, it is more difficult for us to help you especially because we are not NL speaking
2. return policy are public available on web site. You find it in ANY page of the web site in the footer 'SHIPPING INFO AND REFUNDS'.
3. Our return rate is 5%, which means we get 5 items return out of 100 sold. Average of online shops is between 10 and 30%, depending on the Countries (in Germany is 30% for example).
4. If a customer needs to return an item due to a reason attributable to us (e.g. wrong item delivered) we pay for the return shipping and we fully refund the customer. We usually provide also a discount coupon to customer as a way to compensate the unconvenience. We can make mistake and always apologise. We want to make our customers happy. That's why we grow. We are not online to cheat anyone.
5. Shipping costs are those we pay to courier. We dont gain from that any single penny. If you think are too expensive, I can only suggest to try to send the same package and weight via DHL (or another courier) from your Country to Italy. I say courier, not NL Post registered mail which costs 13 euro and it is delivered in more than 7 working days. Because that is not express courier service. We can do the same, but it will be a different service. We now have a tariff with our express courier at 15 euro up to 5 kg to NL and it is delivered on average in 3 working days.
6. Colour of the models. The colour of the models have also a reference number code. Beige indeed has several scales of tones. Some lighter towards grey other darker towards yellow. Photos and descriptions are as accurate as possible. But also if you buy in shop you might see differences between the colour you see in shop and the colour you see outside the shop or at home with different lights. If we write that the colour is light beige, than we can quibble hours if the colour is more towards grey or towards turtledove because is subjunctive and influenced by the light. But again, we never cheated anyone. Mr Cheap posted some photos in this forum. Glad he did, so that anyone can see with his/her own eyes the difference between his photos and the photos of our web site. It is a light beige. I saw also another customer who posted in this forum the photos he made of the Marrakech model. Again I invite anyone to see the differences of the colours between his photos and the photos of our web site. None! But, if you dont like the colour, no problem, you can return. The point I want to make here is that people dont return and those who dont return have no need to post a picture of the product they bought.
7. Fitting of the models. If you have doubts in choosing the right size/fitting for you, simply drop an email. We have a long list of happy customers who bought after following our hints. But if you buy a certain size and fitting and after wearing you want to change it, again there are no problems, you can return and get refunded or you can change with another model. Another possibility is that you try the model in a shop, where you will also appreciate the difference in the price compared to our shop, so to be sure to select the right one before buying online.
Hope it helps.
Best regards and wish all of you a great day!
P.S. We started our Summer sales. So now online you can see new prices, even lower than before.
